Refund Policy

This Refund Policy applies to subscription fees paid by Members for access to Apex SMC, the XAUUSD Sniper SMC TradingView indicator, dashboards, and related digital deliverables (collectively, the “Service”).

• You can cancel automatic renewal of your subscription at any time from your dashboard or by emailing billing@apexsmc.io before your renewal date.
• Cancellation stops future charges. It does not retroactively refund the current paid period. Your access continues until the end of the current period, after which the indicator whitelist is removed automatically.
• We do not prorate or refund unused time within a paid period when you cancel mid-cycle, except where local consumer-protection law expressly requires it.

Refunds may be considered in the following limited cases:

• Duplicate or accidental charges — if you were charged twice for the same period, or your payment method was charged after a confirmed cancellation, contact billing within 30 days for a full refund of the duplicate amount.
• Whitelist failure — if our team is unable to complete TradingView whitelist activation within a reasonable time after payment and you have not yet used the indicator, we will issue a full refund.
• Service-wide outage — if a verified extended outage of the Service prevents normal use for a continuous period, we may issue a prorated credit toward your next billing period at our discretion.
• Mandatory consumer-protection rights — where statutory cooling-off, withdrawal or refund rights apply to your purchase, those rights override this policy. Examples include certain EU/UK consumer sales, depending on whether digital delivery has commenced and whether you waived the right at checkout.

• Subscription periods where you have already received indicator access, even if you used the indicator only briefly, traded sparingly, or did not realise the trading outcomes you hoped for.
• Losses incurred from trading or financial decisions made using Apex SMC signals or commentary.
• Third-party fees (such as broker commissions, TradingView plan fees, currency conversion costs).
• Requests submitted more than 30 days after the original charge, except where local law provides for a longer statutory period.

To submit a refund request, please:

• Email billing@apexsmc.io from the email address associated with your Apex SMC account.
• Include your account email, the date of the charge, the transaction reference (visible on your statement or our receipt), and a brief description of why you are requesting a refund.
• We will respond within five (5) business days. Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds may take a further 5 – 10 business days to appear on your statement.

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Many disputes are caused by missed renewals, expired cards, or unrecognised merchant descriptors and can be resolved quickly through billing@apexsmc.io. Chargebacks initiated without prior contact may result in suspension of your account pending review.

• Upgrades take effect immediately. We charge a prorated difference for the remainder of the current period, calculated on a daily basis.
• Downgrades take effect at the start of the next billing period. The remainder of the current period is not refunded.

We may update this Refund Policy from time to time. Changes apply to charges incurred after the policy was updated. The “Last updated” date at the top of this page reflects the most recent revision.

This Refund Policy should be read alongside our Terms of Service, our Privacy Policy, and our Risk Disclaimer.