Privacy Policy

Apex SMC (“Apex SMC”, “we”, “us”, “our”) is the data controller for the personal information processed in connection with our website, the XAUUSD Sniper SMC TradingView indicator and our member dashboard (collectively, the “Service”). You can contact our privacy team at privacy@apexsmc.io.

• To create and manage your account, including whitelisting your TradingView username.
• To deliver the indicator, signals, dashboards, education content and customer support.
• To process payments, manage subscriptions, prevent payment fraud and handle refunds.
• To communicate operational notices such as billing receipts, security alerts and material changes to the Service, and — only with your consent — marketing or product updates you can opt out of at any time.
• To detect, investigate and prevent abuse, security incidents or violations of our Terms of Service.
• To comply with applicable legal, tax, accounting and regulatory obligations.
• To improve and develop the Service, including aggregated and anonymised analytics.

Where applicable data-protection law requires a legal basis, we rely on one or more of the following:

• Performance of a contract — to deliver the Service you have signed up for and to charge the agreed fees.
• Legitimate interests — to keep the Service secure, prevent abuse, debug and improve features, and operate our business, balanced against your rights and freedoms.
• Consent — for non-essential cookies, analytics and any marketing communications you have opted into. You can withdraw consent at any time.
• Legal obligation — to comply with tax, accounting, anti-money-laundering, sanctions and other applicable laws.

We share personal information only with the following categories of recipients:

• Service providers and processors — payment processors, cloud hosting, email delivery, error monitoring, analytics and customer support tooling. Each is bound by written contracts requiring confidentiality and security.
• TradingView — limited to your TradingView username (and where required, account email) to whitelist and revoke access to the indicator.
• Law enforcement and regulators — when legally required, in response to valid legal process, or to protect rights, property and safety.
• Corporate transactions — in connection with a merger, acquisition, financing or sale of assets, subject to standard confidentiality protections and notice where required.

We do not sell, rent or trade personal information for advertising purposes.

Some of our service providers operate outside your country of residence. Where personal information is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms recognised by applicable data-protection law.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Active accounts — for the duration of the account, plus a reasonable buffer to handle disputes, billing reconciliation and security investigations.
• Closed accounts — anonymised or deleted within a commercially reasonable period, except where law requires longer retention (for example tax, accounting or AML records).
• Support content — typically retained for up to 24 months for quality assurance, training and pattern analysis.

We implement administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, hashed credentials, principle-of-least-privilege access controls, vendor due-diligence and continuous monitoring. No system is perfectly secure; you also play a role by using a strong unique password and protecting access to your inbox and TradingView account.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of personal information we hold about you.
• Correction — request that we update inaccurate or incomplete information.
• Deletion — request that we delete information we no longer need to retain.
• Portability — request a structured export of information you provided to us.
• Objection / restriction — object to or restrict certain processing based on legitimate interests.
• Withdrawal of consent — withdraw consent for any processing based on consent at any time.
• Complaint — lodge a complaint with the supervisory authority in your country (for example the ICO in the UK, your national DPA in the EEA, or another competent authority).

To exercise any of these rights, email privacy@apexsmc.io. We may need to verify your identity before responding and may not be able to fulfil requests that conflict with our legal obligations.

We use a minimal set of cookies and similar technologies:

• Strictly necessary — required for authentication, security and core dashboard functionality. These cannot be turned off.
• Preferences — remember your settings such as theme or last-visited section.
• Analytics — aggregated, privacy-respecting analytics to understand which features are most useful. Loaded only with your consent where required by law.

You can manage cookies through your browser settings. Blocking strictly necessary cookies will break parts of the Service.

Apex SMC is not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, contact us so we can delete it.

We may update this Privacy Policy from time to time. Material changes will be notified through the dashboard or by email where appropriate. The “Last updated” date at the top of this page reflects the most recent revision.

For privacy questions, requests or complaints, email privacy@apexsmc.io. For general support, visit the support center.